You may request a refund within 14 calendar days of a completed Findira Labs software charge. You do not need to provide a reason. This voluntary guarantee is additional to any mandatory statutory rights.
How to request a refund
Email support from the address used for the purchase and include the order number. Please do not send passwords, API keys, payment-card details, or subscriber data.
What the guarantee covers
The 14-day period applies to initial Annual and Lifetime purchases and to completed Annual renewal charges. Duplicate or clearly erroneous charges should be reported as soon as they are discovered and will be reviewed independently of the voluntary period.
After a refund
The refunded Pro license and associated access to paid updates and priority support will be deactivated. The GPL rights applicable to software copies already received remain governed by the software license.
Processing
Approved refunds are issued through Lemon Squeezy to the original payment method. Bank and payment-provider processing times can vary. Cancelling an Annual subscription prevents future renewal but does not itself create a refund request.
Technical problems and statutory remedies
If the software is defective or not supplied as agreed, contact support even after the voluntary period. Statutory rights concerning conformity, remedies, withdrawal, or reimbursement remain unaffected and may apply beyond this policy.
Last updated: July 2026